PERFORMANCE MANAGEMENT PRACTICES IN HUMANITARIAN ORGANISATIONS
Abstract
Purpose –
We examine how design and implementation practices for supply chain performance
management that have proven successful in commercial organisations apply to
humanitarian organisations (HOs) to guide the process of designing and
implementing performance management in humanitarian organisations.
Design/
methodology/approach – We identify from the literature ten successful practices
regarding the design and implementation of supply chain performance management
in commercial businesses. We apply these, using action research over a
four-year period, at M_edecins sans Fronti_eres (MSF) Belgium and draw
conclusions
from this.
Findings –
We find that tools and techniques, such as workshops and technical sheets, are
essential in designing and implementing supply chain performance measurement
projects at HOs. Furthermore, making a link to an IT project is crucial when
implementing performance measurement systems at HOs. Overall, our case study
shows that performance management practices used in business can be applied and
are relevant for humanitarian supply chains.
Originality/value –
Previous research has argued that there are few empirical studies in the
domain of performance management at humanitarian organisations. To the best of
our knowledge, this paper is the first to provide a longitudinal understanding
of the design and implementation of supply chain performance
measurement
at HOs.
Keywords
Empirical study, Performance measurement and management, Humanitarian supply
chain, Performance management practices, Action research. ..........READ HERE
Hella Abidi
FOM-ILD, Essen, The Netherlands
Sander de Leeuw
Department of Supply Chain Analytics, Vrije Universiteit Amsterdam,
Amsterdam, The Netherlands and
Nottingham Business School, Nottingham Trent University, Nottingham, UK, and
Wout Dullaert
Department of Supply Chain Analytics, Vrije Universiteit Amsterdam,
Amsterdam, The Netherlands
Journal of Humanitarian Logistics
and Supply Chain Management
Emerald Publishing Limited
2042-6747
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